COVID-19 UPDATES

Last updated October 2021

 
The information below is updated regularly and is subject to change.

Caring for our country and communities, by combating COVID-19 together, is our number one priority.

The entire world has been affected by the COVID-19 pandemic. We appreciate President Cyril Ramaphosa and the Government taking serious action to mitigate the spread of COVID-19 and support the measures in place.

For the latest government updates around COVID-19 visit the SA Coronavirus Portal.


Trading under Adjusted Level 1

We are operating under level 1 restrictions as per the regulations specified by Government with the appropriate safety measures in place and ensuring they they adhere to Government regulations:

- Liquor stores are permitted to trade.  Monday to Thursday 9am to 6pm, Fridays 9am to 7pm, Saturdays, Sundays and Public Holidays 9am to 5pm.
- Restaurants   are open and can offer on-site sale and consumption of alcohol.
- Cinema Nouveau is now open and trading:  Friday 12pm to 11pm, Saturdays 11am to 11pm Sundays 10am to 5h30pm     

Open stores

The Centre is open from Mon – Thursday:  9am to 6pm, Friday: 9am to 7pm I Sat, Sun and Public holidays: 9am – 5pm. Stores are permitted to trade and may have their own specified trading hours – please contact stores directly for their store-specific trading hours. You can browse our store directory by clicking on the store directory tab on our website.

Centre access & information:

Parking:
All parking levels are open, tarriffs apply.  Please note we have touchless ticketing. Please take a ticket upon entering the parking.  All our ticket dispensers are cleaned regular with 70% Alcohol based sanitizers.

To make use of our drop & go parking period, take a parking ticket at the boom upon entry and insert the ticket at the exit boom when you leave.  (do not go to the pay station).
 
0 – 15 Minutes                    Free
0 – 5 Hours                    R8.00
5 – 7 Hours                    R25.00
7 – 12 Hours                     R50.00
12 Hours +                     R100.00

Weekends & Public Holidays            R8.00 flat rate
Pensioners daily                R8.00 (proceed to parking office on level 1)
Pensioners Wednesdays            FREE
Lost Ticket Monday to Friday            R50.00
Lost Ticket Weekend and Public Holidays    R20.00

Open entrances:
All entrances are open.

Bathrooms:
All bathrooms are open.

Information Desks:
The Information Desks are operational. Staff will remain seated behind a perspex shield and wear personal protective equipment.  Gift Card sales are now permitted. For general enquiries please contact 011 788 5530.


Safety measures

All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:

- Wearing a cloth mask.
- Practising physical distancing of 2 metres.
- Practising protective hygiene, including washing hands and using sanitisers.
- Children are allowed to accompany an adult on an essential shopping trip. However, for their own health and safety, we ask that you leave your children at home, if possible.
- A limited number of customers will be allowed in stores, queues, lifts and on escalators. Please comply with these rules as directed.

Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:

- Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.
- Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.
- Plan your parking and entrance access by checking the map and do not linger in the Centre.
- Avoid browsing and repeatedly picking up and putting down products.
- Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).
- Make use of the in-store disinfectant wipes when making use of trolleys or baskets.
- If you do feel sick, stay home and seek medical attention.
- Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.

To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:

- Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.
- Communicating with our stores regularly, regarding updates and their in-store precautionary measures.
- Security in our Centre is still a core focus and remains in place.
- The Centre Management Office is operationally resourced.
- For Centre related enquiries please contact us via email or make use of our social media channels

Reporting incidents

If you would like to report any incidents that have taken place at the Centre, please contact:
Moses Sithole, Facilities Manager on 073 234 3932 / moses@rosebankmall.co.za
Ranko Manga, Operations Manager on 083 634 1498 / ranko@rosebankmall.co.za.

We would like to thank you for your continued support and understanding.