COVID-19 UPDATES

Last updated on 28 December 2020

The information below is updated regularly and is subject to change.

Caring for our country and communities, by combating COVID-19 together, is our number one priority.

The entire world has been affected by the COVID-19 pandemic. We appreciate President Cyril Ramaphosa and the Government taking serious action to mitigate the spread of COVID-19 and support the measures in place.

For the latest government updates around COVID-19 visit the SA Coronavirus Portal.

Trading under Level 3

We are operating under level 3 restrictions as per the regulations specified by Government with the appropriate safety measures in place and ensuring they they adhere to Government regulations:

- The sale of alcohol is prohibited.
- Restaurants can offer deliveries, take-aways and sit-down services. The on-site sale and consumption of alcohol within licensed restaurants is prohibited.
- Non-essential establishments must close at 8pm; these include restaurants and bars.
- The trade of tobacco and related products is permitted.
- Cinema Nouveau is now Friday to Sunday. Online booking only. Limited times only.
- Hair and Beauty salons are permitted to sell products and offer treatments and services.

The Centre is open from:
-    Mon – Thursday: 9am to 6pm l Friday: 9am to 7pm l Sat, Sun and Public holidays: 9am – 5pm.
Stores are permitted to trade and may have their own specified trading hours – please contact stores directly for their store-specific trading hours. You can browse our store directory below to see which stores are open and closed. Each store’s page outlines their contact details:


Open stores:

A        
ABSA - sanet.human@absa.co.za - 060 981 8666
@ Home - kamillahv@home.co.za - 062 447 8171
Ackermans - nkosi.siyab@gmail.com - 064 538 6165
African Bank - Bmogatla@africanbank.co.za - 065 886 7960
Alberto P - 011 788 7493
Aldo - machenenethemba@gmail.com - 084 651 1808
Andiccio24 - garth@andiccio24.co.za - 0614719885
American Swiss - 011 880 2048

B        
Boost Juice - rosebankboostjuicebars@gmail.com - 079 793 5886
Bob Cut Hair Salon - bobcuts7@gmail.com  - 073 984 0259
Bose Sound Systems - pierre@sound-systems.co.za - 011 880 1933
Browns The Diamond Store - rosebank@brownsjewellers.com - 011 880 8718

        
Cape Union Mart - jesai@capeunionmart.co.za - 065 862 1393
Capitec Bank - br002204@capitecbank.co.za - 074 314 2421
Cell C - rosebank@cellc.co.za - 065 352 8489
Cell Café - kashi1984za@gmail.com - 072 922 9222
Cardies - rosebank@sagreetings.co.za - 084 293 7762
Carlton Hair - clarissavermaak@icloud.com - 076 039 1253
Cinema Nouveau - juliam@sterkinekor.com - 073 349 2079
C N A - cnarosebankm_0380@edcon.co.za - 078 602 4539
Checkers - gwakenfield@shoprite.co.za - 0732204037
Click's - clk1736mgr@clicks.co.za - 083 374 1804
Crazy Plastic - rosebank@crazyplastic.co.za - 084 313 5546
Colette - rosebank@colettehayman.co.za - 082 696 0033
Coricraft - eulandas@coricraft.co.za - 078 316 1181
Contempo - nmndimand1@gmail.com - 084 690 5926
Cotton On - cheryl.reynolds@factorie.com  - 074 681 2556
Cotton On Kids - 061 463 0273

D         
Dermalogica - amanda@dermalogica.co.za - 072 794 9190
Dischem  - milton@dischem.co.za - 079 186 1550
Dream Nails - debera@dreamnails.co.za - 083 635 9540

E         
Edgars Beauty - edgbrosebanksm-2540@adcon.co.za - 087 822 3970
Exclusive Books - dumisanin@exclusivebooks.co.za - 083 945 5121
Evelution vape - ngwanethandi1990@gmail.com - 072 509 2126
Europa Café - estellespottydog@gmail.com - 073 668 1915

       
Fabiani - b029255@fabiani.co.za - 073 500 3177
Factorie - dithenjane@gmail.com - 073 386 3788
Flight Centre - zola.somzana@flightcentre.co.za - 011 327 5355
FNB  - gbhengu@fnb.co.za
Foschini - B000666@tfg.co.za - 062 033 9402
Forever New - roseselebi01@gmail.com - 071 897 1876
Fran's Tailor - shafiq.franstailor@gmail.com - 067 023 2983
FotoZA - johan@kameraz.co.za - 082 772 0807

        
Green Cross - rosebank@green-cross.com - 087 287 8010

H         
H&M - karabo.masemola@store.hm.com - 083 474 6478
House of Isis - linda@houseofisis.co.za - 011 447 2349
Haute Afrika - gbampile18@gmail.com - 079 665 4453
HP - rynos@hpexperience.co.za - 011 730 8206
Hush Puppy - laurencel@dellgroup.co.za - 011 447 6303

I         
Incredible Connection - glad.ngoyani@incredible.co.za - 076 712 6501

J         
Jet - jetthemallofrosebanksm@edcon.co.za - 076 912 9894
Jewls and Jems - dulciexx96@gmail.com - 064 697 1163
Jo Borkett - rosebank@joborkett.co.za - 081 325 5262
J & M Biltong - roseannecleverdon.moon.store@live.co.za - 082 559 8872

K         
Kameraz  - johan@kameraz.co.za - 082 772 0807
Kingsley Heath  - eulanda.mabasa@gmail.com - 079 909 5878

L         
Lacoste - rblacoste@surteegroup.com - 081 332 8017
Le Creuset - rosebank.store.za@lecreuset.com - 079 963 2762
Legit - l091@fashionretail.co.za - 083 238 2456
Levisons - rblevisons@levisons.co.za - 082 558 9149
Lilliputs - lilliputstoys@gmail.com - 082 330 9015
Lindt - nhlanhlafortune48@gmail.com - 071 916 5401
Loads of Living - 1428@truworths.co.za - 078 337 0466
Lovisa - rosebank@lovisasa.co.za - 062 731 1019

M         
Maple Galleries - steven@maplegalleries.co.za - 082 501 8865
Markham - kholiwechristina0@gmail.com - 079 714 7163
Miniso - tshegofatsomakgato@gmail.com - 067 327 9537
Mos Definite - mosleoto3@gmail.com - 071 422 9444
Mr Price - mrp@rosebankmall.com - 073 248 4377
Mr Price Sport - muskie.ntombi@gmail.com - 060 674 0078
Mr Price Home - ontshiametse14@gmail.com - 060 982 5080/ 073 687 2287
MTN - MoagiMaimane@mtn.co.za - 083 200 8978
Mugg&Bean - leeroytnyandoro@gmail.com - 083 251 9677
Musica - mus3157mgr@musica.co.za - 073 038 4373

        
Nedbank - rosebankmallbm@nedbank.co.za - 082 777 6460
Nicci Boutique - judithpertersen7@gmail.com
   
O         
Old Khaki - dhu@capeunionmart.co.za - 073 502 7661

P         
Peacock Tea - tksekeati@gmail.com - 062 769 7137
Pantravel - warren.baird@pentravel.co.za  - 084 407 2814
Pick 'n Pay - rosebank@pnp.co.za - 082 676 7400
Pick 'n Pay Clothing - tebogo.p.khumalo1807@gmail.com - 068 203 9537
Pick 'n Pay Liquor  - closed - 082 676 7400
PNA - rosebank@pnajhb.co.za - 010 015 5090
Poetry - rosebank@poetrystores.co.za - 063 739 7949

Q         
Queenspark - queenspark@qp022.com - 060 502 4403

R         
Read's - reads@cpj.co.za - 065 156 6721
Refinery - njaremaggie@gmail.com - 083 492 4083
Remax - dawooda501@gmail.com - 061 057 3397
Rosebank Art & Craft - emmanuel@rosebankmall.co.za - 073 616 2929
Rosebank Sunday Market - info@rosebanksundaymarket.co.za - 072-243-8582

        
SA Post Office - leon.moodley@postoffice.co.za - 083 324 9481     
Shelf Life - manger.jhb@shelflife.co.za - 082 427 0250
Silver Company - david@davidspilkin.co.za - 082 320 7030
Sketchers - skrosebankza@apparela.co.za - 076 565 1193
Sorbet - bubeletabane@gmail.com - 083 711 8686
Sobert Dry Bar - bubeletabane@gmail.com - 083 711 8686
Sobert Man - bubeletabane@gmail.com - 083 711 8686
Spec Saver - rosebankmall@specstores.co.za - 063 357 6711
Spicy Den - ntombi@spicyden.co.za - 0732796220
Splush - rosebank@splush.co.za - 060 685 7250
Sportsmans Warehouse - phyllisgovender@gmail.com - 081 258 4588
Sportscene - B060983@tfg.co.za - 083 714 7721
Sposabella - tiklin@yahoo.com - 082 453 9550
Spilhaus/Swarovski - rosebank@spilhaus.co.za - 076 612 1291
Standard Bank - Thuli.Zondo@standardbank.co.za - 083 297 2676
StarBucks - rosebank@starbucks.co.za - 072 796 1455
Sunglass Hut - 021 276 2713

T         
Telkom - makhobj1@telkom.co.za - 011 327 5339
The Body Shop - Tbs0274mgr@clicks.co.za - 076 976 1160
The Cross Trainer - jane199007@yahoo.com - 063 087 3799
The Matador - rosebank@matador-laggage.co.za - 083 653 5820
The Scoin Shop - rosebank@scoinshop.com - 060 629 9505
Twill / Tie Shop - murambaj@gmail.com - 073 465 9755
Tigerwheel and Tyre - rosebank@twt.to - 011 268 1061
Torga Opticle - rosebankmall@torgaoptical.co.za - 079 479 1799
TotalSports - B060532@tfg.co.za - 011 214 2624
Tread&Miller - ThaboR@capeunionmart.co.za - 079 622 8991
Truworths - 148@truworths.co.za - 079 972 4619
Typo - tshepisosebolelo.mofokeng@gmail.com - 064 681 5657

V         
Verimark - ScottA@verimark.co.za - 011 699 8000
V Cell Clinix - Ali.rizi@icloud.com - 082 437 9786
V Gadget - Ali.rizi@icloud.com - 061 658 6029
Vets Pentry - sandy@vetspantry.co.za - 084 500 0217
Vida E Café - thulisiwedube35@gmail.com - 074 954 2792
Vision Works - rosebank@visionworksoptom.co.za - 073 488 7810
Vodacom - leahsephuma@vodacom.co.za - 071 312 6916

W         
Woolworths café - opsmgrrosebankmall@woolworths.co.za - 079 742 8625
Woolworths - opsmgrrosebankmall@woolworths.co.za - 079 742 8625
Wesley's Tobacconist - sandradewetpostma@gmail.com - 084 777 6068

Z         
Zuleka -  julegka@gmail.com - 082 600 5616
       
Centre access & information:

Parking: All parking levels are open, tarriffs apply.  Please note we have touchless ticketing. Please take a ticket upon entering the parking.  All our ticket dispensers are cleaned regular with 70% Alcohol based sanitizers.

Open entrances: All entrances are open.
Bathrooms: All bathrooms are open

Information Desks: The Information Desks are operational. Staff will remain seated behind a perspex shield and wear personal protective equipment, including gloves and a mask. Gift Card sales are now permitted. For general enquiries please contact 011 788 5530


Safety measures

All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:

-    Wearing a cloth mask.
-    Practising physical distancing of 2 metres.
-    Practising protective hygiene, including washing hands and using sanitisers.
-    Children are allowed to accompany an adult on an essential shopping trip. However, for their own health and safety, we ask that you leave your children at home, if possible.
-    A limited number of customers will be allowed in stores, queues, lifts and on escalators. Please comply with these rules as directed.

Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:

-    Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.
-    Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.
-    Plan your parking and entrance access by checking the map and do not linger in the Centre.
-    Avoid browsing and repeatedly picking up and putting down products.
-    Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).
-    Make use of the in-store disinfectant wipes when making use of trolleys or baskets.
-    If you do feel sick, stay home and seek medical attention.
-    Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.

To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation’s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:

-    Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.
-    Communicating with our stores regularly, regarding updates and their in-store precautionary measures.
-    Security in our Centre is still a core focus and remains in place.
-    The Centre Management Office is operationally resourced.
-    For Centre related enquiries please contact us via email or make use of our social media channels


Reporting incidents

If you would like to report any incidents that have taken place at the Centre, please contact:
Moses Sithole, Facilities Manager on 073 234 3932 / moses@rosebankmall.co.za
Ranko Manga, Operations Manager on 083 634 1498 / ranko@rosebankmall.co.za.

We would like to thank you for your continued support and understanding.